Client Success Account Manager

Freelancer, Full-time · Amsterdam or Rotterdam

A Purposed Journey

We here at TrendWatching are an international, dynamic and highly purposed team that guides, inspires and empowers business professionals to bring to market more sustainable and impactful innovations that benefit all, not the few. 

Founded in 2002, TrendWatching has become one of the world’s leading consumer trend firms. We support and equip 100s of the world’s leading brands and professional services firms such as Mastercard, Google, Starbucks, Vodafone, Uber, TBWA and UNICEF with the most current and future-oriented trend intel to truly advance their purpose game and thereby have an impact. 

Additionally, our Trend Updates reach over 250,000 trend-driven professionals in over 65 countries around the globe.

Your opportunity at TrendWatching

We are looking for a passionate, ambitious and purposed Account Manager for our Client Success Team in Rotterdam or Amsterdam. Join our team and embark on our exciting journey with us to support and lead the movement to a more purposed economy.

In this position, your main goal will be understanding and serving our clients while working together with the rest of the CS team to organize and manage our client database (with over 20,000 clients). You will work within our Client Success team and cross-functionally with other departments. This will include participating and contributing to strategic-level discussions on how to build and manage client relationships. In addition, you will actively be part of our ongoing streamlining on how to categorize our existing client database while making room for new client acquisitions. You will also be involved in other internal administrative projects that will improve your account and project management skills.

If you love trends and purposed innovation and feel that you are ready for the next step in your career, this might just be the hidden gem you are looking for.

Your responsibilities in this role
  • Building and managing client relationships. You will have a portfolio of global clients that you completely own, manage and report on.

  • Working closely with the greater Client Success team to understand our client base and how to support them directly and indirectly through our platform and custom services.

  • Becoming well versed in our platform functionality and additional client services, so you can guide clients towards tools that meet their needs.

  • Working closely with the Business Development on how new leads and clients can be managed and incorporated into the existing database.

  • Working on interdepartmental projects with the Content, Product and Marketing team as necessary.

  • Constantly thinking together with the CS Team on how to refine and iterate our existing processes to make them work most effectively for us.

  • We work primarily in HubSpot, so any familiarity or exposure to this or other CRM platforms will be a big plus.

The ideal candidate
  • You are an enthusiastic and energetic professional with 1-3 years of relevant experience in customer service, business development and managing B2B client relationships.

  • You understand the internal dynamics and workflows of businesses ranging from start-ups to large corporations and can use this knowledge to best serve our current and future clients.

  • You have excellent communication, consulting and business skills, as well as a fluent command of the English language, both spoken and written.

  • You are detail-oriented, and you have solid time and project management skills, including the ability to prioritise tasks.

  • You are comfortable working with a lean team and resources, in a flexible environment.

  • You are based in the Netherlands, preferably in the Randstad as our team utilizes a hybrid working environment.

What's in it for you?
  • Actively contributing to a more purpose-driven economy and having an impact on people, glocally.

  • Flexible hybrid way of working: the option to work remotely from home and to join the team in our bright and fun co-working spaces in the heart of Amsterdam.

  • Being part of a company that values everyone’s ideas and initiatives and supports turning them into reality to reach our 100,000s of customers, subscribers and followers, worldwide.

  • Being part of a fun team and working with experienced professionals located throughout the world in Amsterdam, Berlin, London, Barcelona and São Paulo.

  • A compelling story for your portfolio with endless learning opportunities.

Details

Start date: Immediately

Duration: Ongoing

Reports to: Head of Client Success



Sounds like you? Then please reach out to us and apply with your CV and motivation letter outlining your interest in TrendWatching and highlighting your three favorite businesses and why. Additionally, please send us a photo, video or short description that will help us understand what drives you or what you are passionate about. Only candidates who have completed these three tasks will be considered — we want to get to know you.


TrendWatching welcomes everybody to apply - regardless of their background, experience, abilities and perspectives.

We are looking forward to hearing from you!
Thank you for your interest in TrendWatching. Please fill out the following form.
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