Client Success Intern

Intern / Student, Full-time · Amsterdam or Rotterdam

Who we are

We here at TrendWatching are an international, dynamic and highly purposed team that guides, inspires and empowers business professionals to bring to market more sustainable and impactful innovations that benefit all, not the few. 


Founded in 2002, TrendWatching has become one of the world’s leading consumer trend firms, delivering Free Trend Updates to over 100,000 trend-driven professionals worldwide and offering a number of dedicated trend services
Your opportunity at TrendWatching

We are looking for a passionate, purposed and ambitious Client Success Intern in Amsterdam or Rotterdam to join our team and embark on our exciting journey with us to support and lead the movement to a more purposed economy.


In this position, your main goal will be to take on the challenge of organizing our client database (with over 400,000 clients). In tangent, you will support our Client Success team. This will include participating and contributing to strategic-level discussions on how to categorize and organize our clients while making room for new client acquisitions.

You will learn about some of the basics of excellent client service and success.  You will be trained in the newest and best practices in Client Management in close cooperation with our Head of Client Success and her team.


In this role, you will be working hands-on with our international team to create the largest impact through our creative, insightful and one-of-a-kind content. We support and equip 100s of well-known brands and agency clients such as Adidas, Danone, Starbucks, TBWA and UNICEF with the most current and future-oriented trend intel to truly advance their purpose game and thereby have an impact. 


Additionally, with over 260,000 followers on social media, our message and information reach over 65 countries around the globe.


If you love trends and purposed innovation and feel that you are ready for the next step in your career, this might just be the hidden gem you are looking for.

Your responsibilities in this role
  • Understanding the basics of how we create and manage client accounts

  • Working closely with our Client Success team to understand our most important client properties

  • Helping the team strategically organize our client database to maximize efficiency

  • Working closely with our Client Success and Business Development on how new leads and clients can be managed and incorporated into the existing database

  • We work primarily in HubSpot, so any familiarity or exposure to this or other CRM platforms should be mentioned

The ideal candidate
  • You are a student currently enrolled at a university or a business school (preferably with a business or economics background)

  • You feel and act purposed: caring deeply about sustainability, equality, well-being and transforming businesses into a force for good

  • You perform best in a cosmopolitan, entrepreneurial and freelance-minded environment

  • You have a native or fluent command of English, both written and spoken

  • You are a good communicator in professional environments, which means both articulating yourself and asking questions when necessary

  • You are a naturally curious person, and enjoy learning new things and understanding the world around you

  • You are comfortable working with a lean team and resources, in a flexible environment

  • You are based in Rotterdam or Amsterdam

What's in it for you?
  • Actively contributing to a more purpose-driven economy and having an impact on people, glocally

  • Flexible hybrid way of working: the option to work remotely from home and to join the team in our bright and fun coworking spaces in the heart of Amsterdam

  • Being part of a company that values everyone’s ideas and initiatives and supports turning them into reality to reach our 100,000s of customers, subscribers and followers, worldwide

  • Being part of a fun team and working with experienced professionals located throughout the world in Amsterdam, Berlin, London, Barcelona and São Paulo

  • A compelling story for your portfolio with endless learning opportunities

Details

Start date: Immediately

Duration: 6 months

Reports to: Head of Client Success

Compensation: 400 EUR a month



Sounds like you? Then please reach out to us and apply with your CV and motivation letter outlining your interest in TrendWatching and how this internship will help support your career goals. Additionally, please send us a photo, video or short description that will help us understand what drives you or what you are passionate about. Only candidates who have completed these three tasks will be considered — we want to get to know you.

Our Chief People Officer, David Quella, looks forward to hearing from you.


TrendWatching welcomes everybody to apply - regardless of their background, experience, abilities and perspectives.

We are looking forward to hearing from you!
Thank you for your interest in TrendWatching. Please fill out the following form.
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